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Offline Shadowjo

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Shop purchase
« on: March 15, 2017, 11:26:26 AM »
Hey do you know how long it takes to receive goods after purchase?
I purchased 2 T-shirts on March 5 (order number:GPVB01419) as yet still not delivered.
Thanks for your help.
 :)

Offline Jubal1

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Re: Shop purchase
« Reply #1 on: March 15, 2017, 12:47:24 PM »
Generally they'll get posted out on Saturdays, so I'd expect it in the next few days, if it's not with you by the end of the week, PM me and I'll chase it up.
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Offline Shadowjo

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Re: Shop purchase
« Reply #2 on: March 15, 2017, 01:19:23 PM »
Thanks for getting back to me so quickly, I appreciate it  :)

Offline Shadowjo

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Re: Shop purchase
« Reply #3 on: March 25, 2017, 10:28:01 AM »
Hey just you let you know the t-shirts still have not arrived, can you help me out ?
Thanks

Offline Jubal1

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Re: Shop purchase
« Reply #4 on: March 25, 2017, 01:25:02 PM »
I just checked on the order and it seems like the shirts were shipped to the US billing address by mistake.

Let me know if that's not a good outcome and we'll work something out, it looks like its all our mistake.
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Offline Shadowjo

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Re: Shop purchase
« Reply #5 on: March 25, 2017, 01:56:32 PM »
Thanks for looking into it. Any idea when they were posted? It usually takes a couple weeks for packages to arrive in the States, it would be handy to know when to expect them.
Thanks again for your help  :)

Offline Jubal1

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Re: Shop purchase
« Reply #6 on: March 25, 2017, 04:43:14 PM »
11th of March.
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Offline Shadowjo

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Re: Shop purchase
« Reply #7 on: March 28, 2017, 09:22:55 AM »
Hey thanks for your help.
The great news is the t-shirts arrived today, right on time.
Will wear them with pride
 :scarf:

Offline Jubal1

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Re: Shop purchase
« Reply #8 on: March 29, 2017, 01:45:59 PM »
Glad you got them.
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Offline WhatWouldTerryDo

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Re: Shop purchase
« Reply #9 on: May 13, 2017, 07:11:21 PM »
Just purchased raffle tickets to both fundraisers. Thanks.

As others have pointed out, the checkout process is a little buggy and not the most straightforward.. for example where it says 'select shipping method', there is no drop down menu or any check box options, you just have to scroll to the bottom and click the bottom box agreeing to terms and conditions to go to the next page, then after entering my details I have to log in, and it says "thank you for your order" as if to suggest the order has been placed, but then takes me to the Paypal page to complete the payment.

Not complaining, I'm not tech savvy and do appreciate the countless hours that goes into running this site and the shop. Just some feedback although I suspect you're probably already aware of the issues I've mentioned.

Offline Jubal1

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Re: Shop purchase
« Reply #10 on: May 16, 2017, 02:55:16 PM »
Certainly are, and we're planning a move to a far more elegant shop solution.
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Offline mahers

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Re: Shop purchase
« Reply #11 on: May 18, 2017, 02:04:05 PM »

Hi,

I have recently sent posts to Cove Shop site seeking assistance to make purchases through 'The Cove Shop'.

I have not been able to do complete purchases, because although I am registered when I try to retrieve my forgotten password to complete transaction, I receive a reply telling me my registered address is invalid.

I am desperately keen to purchase scarves (some as gifts) as well as raffle tickets for the up coming fund raiser night.

Can someone please assist me resolve this situation?

Cheers


Offline James23

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Re: Shop purchase
« Reply #12 on: May 18, 2017, 03:54:36 PM »
Your forum and shop account are tied so if your posting here you shouldn't need to reset your password.
http://www.sfcu.com.au/ Click on logout, then log back in here before going to the shop. If the front page has an username/password login box you may have an old session on your browser so I would suggest to log in and out quickly to clear the old session.

We will be doing some major changes this off season to have a new shop and site.

Offline Jubal1

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Re: Shop purchase
« Reply #13 on: May 19, 2017, 11:37:52 PM »
Also some peoples browsers seem to have issues with the site, try a different browser.
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